How we collect, use, and protect your personal information
Welcome to GrowLya. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data when you use our services at growlya.com.
By using GrowLya, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
2.1 Account Information: When you register, we collect your name, email address, and password. You may optionally provide additional profile details.
2.2 Payment Information: When you add funds, payment is processed through third-party providers (Cryptomus, PayGate). We do not store your full card numbers or crypto wallet keys. We only retain transaction IDs, amounts, and payment status for billing purposes.
2.3 Order & Usage Data: We collect information about the services you order, URLs or usernames you provide, order history, and balance transactions.
2.4 Technical Data: We automatically collect IP addresses, browser type, device information, pages visited, and timestamps when you access our platform. This data is used for security, fraud prevention, and service improvement.
2.5 Communications: If you contact our support team, we store your messages and ticket history to assist you effectively.
We use the information we collect to:
• Create and manage your account
• Process payments and deliver ordered services
• Send transactional emails (order confirmations, password resets)
• Respond to support requests and resolve disputes
• Detect and prevent fraud or unauthorized access
• Improve and maintain our platform
• Comply with legal obligations
We do not sell your personal data to third parties. We do not use your data for advertising targeting on third-party networks.
We use cookies and similar technologies to keep you logged in, remember your preferences, and analyze how our platform is used. We also use Google Tag Manager to manage analytics and conversion tracking scripts.
You can disable cookies in your browser settings, but doing so may affect the functionality of our platform. By continuing to use GrowLya, you consent to our use of cookies as described.
We share your data only in the following limited circumstances:
5.1 Service Providers: We work with third-party providers for payment processing, infrastructure hosting, and customer support tools. These providers access data only as necessary to perform their services and are bound by confidentiality obligations.
5.2 Social Media Platforms: When you place an order, we submit the link or username you provide to our fulfillment providers. We share only the minimum data necessary to deliver the service.
5.3 Legal Requirements: We may disclose your data if required by law, court order, or to protect the rights and safety of GrowLya, our users, or the public.
We retain your account data for as long as your account is active or as needed to provide services. Order history and payment records are retained for a minimum of 3 years for accounting and dispute resolution purposes.
If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or legitimate business necessity.
We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls to protect your data against unauthorized access, alteration, or disclosure.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and are not responsible for breaches resulting from factors outside our reasonable control.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain types of processing, including marketing
• Restriction: Request we limit processing of your data in certain circumstances
To exercise any of these rights, contact us at [email protected].
GrowLya is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date below. Continued use of GrowLya after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via the support ticket system or email us directly at [email protected]. We aim to respond to all privacy-related inquiries within 48 hours.
Last Updated: March 2026
Effective Date: March 1, 2026